About Unbiased
With Unbiased, you can manage all of life’s biggest decisions in one place. Find the experts to support you at every step, see what’s on the horizon, plan ahead and be ready for the unexpected.
We are helping to revolutionise how people make the biggest decisions in their life, so they can ensure they are making the right plans for their future. We have a talented team who share our vision and know that to be the best at what we do, we need to be relentless about progress. We are a team of doers who move quickly, collaborate and learn from our mistakes.
We're enjoying this exciting journey we are on – we are helping people and shaping a growing business at the same time.
The Role
We are expanding and growing at a rapid pace, so we are looking for a driven customer account manager to join our highly successful Customer Success team. If you excel at working as part of an engaged team that provides exceptional customer experiences, then we are looking for you!
The successful candidate will support the customer success team by ensuring client relationships are nurtured and grown by driving incremental sales through a mixture of new account growth combined with the management of some existing customers. The role reports into the Customer Success Lead.
You will need to display both passion and knowledge when communicating with customers dealing with additional orders and if mistakes happen, you will need to resolve them as quickly as possible.
The role carries annual targets broken down quarterly/monthly and requires high levels of opportunity and pipeline management skills.
In a nutshell, you’ll be responsible for…
- Selling against challenging, but achievable targets.
- Growing existing client accounts and having minimal churn from sold deals.
- Working fast and efficiently, with high levels of organisation.
- Providing excellent customer service to give our advisers a great experience.
What you'll get...
You'll be joining at the most exciting point in the company’s history. In addition, you’ll be joining a supportive, close knit team where you will have an opportunity to make a name for yourself and progress into a more senior role.
To succeed, you’ll need…
- Previous experience of working in a B2B sales or account management environment.
- 2-3 years, working in a customer account management role or equivalent.
- The ability to build close relationships quickly, and develop deep levels of trust that enable you to persuade and influence decision-making.
- To be passionately committed to going above and beyond for your customers, pulling in whatever resources you need to deliver the best experience for them.
- The ability to learn on the job and take onboard a lot of information.
- To be driven to work in a fast-paced, ambiguous, ever-changing start up environment, and can organise & prioritise your work independently.
