Customer Account Manager

About Unbiased 

With Unbiased, you can manage all of life’s biggest decisions in one place. Find the experts to support you at every step, see what’s on the horizon, plan ahead and be ready for the unexpected. 
We are helping to revolutionise how people make the biggest decisions in their life, so they can ensure they are making the right plans for their future. We have a talented team who share our vision and know that to be the best at what we do, we need to be relentless about progress. We are a team of doers who move quickly, collaborate and learn from our mistakes. 
We're enjoying this exciting journey we are on – we are helping people and shaping a growing business at the same time. 
The Role 

We are expanding and growing at a rapid pace, so we are looking for a driven customer account manager to join our highly successful Customer Success team. If you excel at working as part of an engaged team that provides exceptional customer experiences, then we are looking for you! 

The successful candidate will support the customer success team by ensuring client relationships are nurtured and grown by driving incremental sales through a mixture of new account growth combined with the management of some existing customers. The role reports into the Customer Success Lead. 

You will need to display both passion and knowledge when communicating with customers dealing with additional orders and if mistakes happen, you will need to resolve them as quickly as possible. 

The role carries annual targets broken down quarterly/monthly and requires high levels of opportunity and pipeline management skills. 

In a nutshell, you’ll be responsible for… 

  • Selling against challenging, but achievable targets. 
  • Growing existing client accounts and having minimal churn from sold deals. 
  • Working fast and efficiently, with high levels of organisation. 
  • Providing excellent customer service to give our advisers a great experience. 

What you'll get... 

You'll be joining at the most exciting point in the company’s history. In addition, you’ll be joining a supportive, close knit team where you will have an opportunity to make a name for yourself and progress into a more senior role.  

To succeed, you’ll need… 

  • Previous experience of working in a B2B sales or account management environment.  
  • 2-3 years, working in a customer account management role or equivalent. 
  • The ability to build close relationships quickly, and develop deep levels of trust that enable you to persuade and influence decision-making. 
  • To be passionately committed to going above and beyond for your customers, pulling in whatever resources you need to deliver the best experience for them. 
  • The ability to learn on the job and take onboard a lot of information. 
  • To be driven to work in a fast-paced, ambiguous, ever-changing start up environment, and can organise & prioritise your work independently. 

Or, know someone who would be a perfect fit? Let them know!


12-14 Berry St
EC1V 0JR London Directions View page

Perks & Benefits

One of the biggest benefits of working at Unbiased is joining a growing business at a super exciting time! You’ll get the opportunity to work with some really smart people and make a positive impact on how people make life’s big decisions.

Along with this, we have a mix of benefits that support our team’s financial, physical and mental wellbeing. Some of these include:

  • 23 days' annual leave

    Plus time off between Christmas and New Year and enhanced leave based on length of service

  • Learning and Development

    £1,000 individual learning budget to use towards your development

  • Remote working

    Skip the commute and work from home one day a week

  • Super fun socials and rewards

    Festivals, pub quizzes, chocolate making, poker nights, ping pong (the list goes on!)

  • Health and wellness

    Annual subscription to Calm or a mindfulness app of your choice, fruit in the office every day, mental health awareness and badminton to offset the weekly bake-offs

  • Extras

    Enhanced employer pension scheme, cycle to work scheme, season ticket loan and death in service (which we hope you'll never need)

What makes us different?

Want some insight into how we work as a team? Here are our culture behaviours that are at the core of everything we do:

Be relentless about progress

To be the best at what we do, we push things forward with tenacity. 

There will always be blockers, we always find ways around them. 

Enjoy the journey

We celebrate successes and give kudos to our colleagues for a job well done, no matter how small.

Share and seek input

Our most valuable asset is our people. We embrace challenge and different opinions and are more interested in learning than being right. 

Risk failure to achieve success 

We iterate often, fail quickly, learn and go again. But this doesn't mean we sacrifice the quality of our work. We aim for excellence in everything we do but we also acknowledge that sometimes we need to say: for now, it is good enough. 

Own it and get it done

We don't point blame or find excuses. We are accountable and take responsibility for our mistakes and when we don't deliver. We totally own our failures and learn from them. 

Already working at Unbiased?

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