Customer Account Executive

About Unbiased 

With Unbiased, you can manage all of life’s biggest decisions in one place. Find the experts to support you at every step, see what’s on the horizon, plan ahead and be ready for the unexpected.    We are helping to revolutionise how people make the biggest decisions in their life, so they can ensure they are making the right plans for their future. We have a talented team who share our vision and know that to be the best at what we do, we need to be relentless about progress. We are a team of doers who move quickly, collaborate and learn from our mistakes.  We're enjoying this exciting journey we are on – we are helping people and shaping a growing business at the same time.    

The Role 

We are expanding and growing at a rapid pace, so we are looking for a driven customer account manager to join our highly successful Customer Success team. If you excel at working as part of an engaged team that provides exceptional customer experiences, then we are looking for you! 

The successful candidate will support the customer success team by ensuring client relationships are nurtured and grown by driving incremental sales through a mixture of new account growth combined with the management of some existing customers. The role reports into the Customer Success Lead. 

You will need to display both passion and knowledge when communicating with customers dealing with additional orders and if mistakes happen, you will need to resolve them as quickly as possible. 

The role carries annual targets broken down quarterly/monthly and requires high levels of opportunity and pipeline management skills. 

In a nutshell, you’ll be responsible for… 

  • Selling against challenging, but achievable targets. 
  • Growing existing client accounts and having minimal churn from sold deals. 
  • Working fast and efficiently, with high levels of organisation. 
  • Providing excellent customer service to give our advisers a great experience. 

What you'll get... 

You'll be joining at the most exciting point in the company’s history. In addition, you’ll be joining a supportive, close knit team where you will have an opportunity to make a name for yourself and progress into a more senior role.    

To succeed, you’ll need… 

  • Previous experience of working in a B2B sales or account management environment.  
  • 2-3 years, working in a customer account management role or equivalent. 
  • The ability to build close relationships quickly, and develop deep levels of trust that enable you to persuade and influence decision-making. 
  • To be passionately committed to going above and beyond for your customers, pulling in whatever resources you need to deliver the best experience for them. 
  • The ability to learn on the job and take onboard a lot of information. 
  • To be driven to work in a fast-paced, ambiguous, ever-changing start up environment, and can organise & prioritise your work independently. 

How we’ll take care of you:

  • Share options: We want our whole team to share in our success, you’ll be a key part of the business helping our growth, so you’ll be allocated valuable options in Unbiased.
  • Brilliant Pension Contributions: We go above and beyond when it comes to helping you to save for your future.
  • Investment in your Development: Alongside in-house training, you’ll be allocated £1,000 a year to invest in your career development
  • Investment in your Wellbeing: Your wellbeing is a top priority for us, and you’ll be able to benefit from fully paid subscription to Calm, our favourite Wellbeing App
  • Social Events: We’re a social bunch (lockdown’s permitting…) so you can expect plenty of activities based in and around our vibrant office in the heart of Farringdon
  • Flexible working: we’ll work with you to find the balance of office-based work and remote working

The Usual Benefits:

  • Holiday: you’ll be allocated plenty of holiday to ensure that you have enough time to recharge, work-life balance is super important to us here
  • Flexible working: we’ll work with you to find the balance of office-based work and remote working
  • Cycle to work scheme
  • Season ticket loan
  • Life insurance

Equal Opportunity  The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Unbiased are made up of broad range of talented people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

Data Privacy Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with Unbiased, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Unbiased has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Agencies As much as we appreciate the help, we’re using our own direct sourcing methods or we’re working with one of our carefully selected Agency Partners on this vacancy. To find out a little more about how we partner with agencies please email FAO our Talent Manager, speculative phone calls will not be taken by our team neither will CV submissions without Unbiased or the candidate's expressed consent.

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

Some of your colleagues


32-38 Saffron Hill
EC1N 8FH London Directions View page

What makes us different?

Want some insight into how we work as a team? Here are our culture behaviours that are at the core of everything we do:

Be relentless about progress

To be the best at what we do, we push things forward with tenacity. 

There will always be blockers, we always find ways around them. 

Enjoy the journey

We celebrate successes and give kudos to our colleagues for a job well done, no matter how small.

Share and seek input

Our most valuable asset is our people. We embrace challenge and different opinions and are more interested in learning than being right. 

Risk failure to achieve success 

We iterate often, fail quickly, learn and go again. But this doesn't mean we sacrifice the quality of our work. We aim for excellence in everything we do but we also acknowledge that sometimes we need to say: for now, it is good enough. 

Own it and get it done

We don't point blame or find excuses. We are accountable and take responsibility for our mistakes and when we don't deliver. We totally own our failures and learn from them. 

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