Head of Marketing (12 month maternity cover)

About Us

We are Unbiased. We know that creating a secure future for you and your family tomorrow means making the right financial decisions today. But finding professionals you can trust to give you the right advice for you isn’t always easy. With Unbiased it is.

At Unbiased we’ve got the trusted experience and advice you need to help you make those difficult decisions with confidence. We simply and reliably connect you with financial advisers, mortgage brokers or accountants who can give you clear, impartial advice, tailored to your individual circumstances. So, when it comes to making life’s biggest decisions, you’re never on your own.

We have big ambitions to improve how people tackle the biggest decisions, and working at Unbiased means working with smart, motivated people who believe in this. We have a fun, but in an ambitious environment where we are simply trusted to get stuff done. 


About the Role

You will manage our marketing, bringing a fresh approach to our acquisition and retention strategy for both consumers and professionals (subscribers) using the Unbiased service.

You will be rapidly scaling activity across digital and offline channels, managing the whole marketing mix effectively to ensure Unbiased is the first choice for anyone looking to connect with a professional and that spend delivers a competitive and constantly improving ROI.  You own the acquisition funnel for both existing markets and new sectors so you will be adept at understanding the leavers you have and you will constantly optimise using testing and business insight to improve your metrics.

You will be responsible for granular forecasting of subscription and enquiry volumes and revenue as well as the management of marketing spend, and will be expected to adjust forecasts and budgets.

You will manage a Senior Marketing Manager but will be working with a team of talented marketing, content and creative professionals to engage and retain professionals (paying subscribers) and ensure that we are driving a high volume of enquiries from visitors looking for financial advice to the Unbiased site (consumers).

You will need to manage both sides of the coin:

1) You will be tasked with improving the quality of subscriber leads to increase conversion by the sales team as well as ensure that there is a compelling reason for professionals to self-serve their subscription. 

2) You will also be responsible for improving the quality of enquiries being posted by consumers on Unbiased to help increase enquiry purchases by subscribers which in turn will help reduce churn and refund requests.

Either way, you will be expected to help deliver an exceptional user experience with curated journeys, nudges & prompts, content, promotions and partnerships through to tools, loyalty schemes and much more.  


Key Responsibilities

·       Acquisition of new users and their conversion to connect with professionals

·       Acquisition, Engagement and retention of professionals (subscribers) to drive up lifetime relationship and transactions.


About You

·       You are a senior marketer with 5+ years of experience, specialising in digital channels

·       You have experience of developing and rolling out of an account proposition to drive up customer engagement and loyalty

·       Demonstrable experience of driving engagement and increasing transactional value from customer base

·       An eye for identifying trends and opportunities

·       You are ambitious, practical, can-do person who grasps the opportunity and makes something out of it

·       You have a test and learn mentality

·       You embrace change, no one day is like the next and you relish the opportunity to try something new.


How we’ll take care of you:

Brilliant Pension Contributions: We go above and beyond when it comes to helping you to save for your future.

Investment in your Development: Alongside in-house training, you’ll be allocated £1,000 a year to invest in your career development.

Investment in your Wellbeing: Your wellbeing is a top priority for us, and you’ll be able to benefit from fully paid subscription to Calm, our favourite Wellbeing App.

Social Events: We’re a social bunch (lockdown’s permitting…) so you can expect plenty of activities based in and around our vibrant office in the heart of Farringdon.


The Usual Benefits

Holiday: you’ll be allocated plenty of holiday to ensure that you have enough time to recharge, work-life balance is super important to us here

Flexible working: we’ll work with you to find the balance of office-based work and remote working

Cycle to work scheme

Season ticket loan


Equal Opportunity

The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Unbiased are made up of broad range of talented people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.


Data Privacy

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with Unbiased, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Unbiased has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.



As much as we appreciate the help, we’re using our own direct sourcing methods or we’re working with one of our carefully selected Agency Partners on this vacancy. To find out a little more about how we partner with agencies please email talent@unbiased.co.uk FAO our Talent Manager, speculative phone calls will not be taken by our team neither will CV submissions without Unbiased or the candidate's expressed consent.

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!


32-38 Saffron Hill
EC1N 8FH London Directions peopleteam@unbiased.co.uk View page

What makes us different?

Want some insight into how we work as a team? Here are our culture behaviours that are at the core of everything we do:

Be relentless about progress

To be the best at what we do, we push things forward with tenacity. 

There will always be blockers, we always find ways around them. 

Enjoy the journey

We celebrate successes and give kudos to our colleagues for a job well done, no matter how small.

Share and seek input

Our most valuable asset is our people. We embrace challenge and different opinions and are more interested in learning than being right. 

Risk failure to achieve success 

We iterate often, fail quickly, learn and go again. But this doesn't mean we sacrifice the quality of our work. We aim for excellence in everything we do but we also acknowledge that sometimes we need to say: for now, it is good enough. 

Own it and get it done

We don't point blame or find excuses. We are accountable and take responsibility for our mistakes and when we don't deliver. We totally own our failures and learn from them. 

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