Customer Service Adviser

About Unbiased

With Unbiased, you can manage all of life’s biggest decisions in one place. Find the experts to support you at every step, see what’s on the horizon, plan ahead and be ready for the unexpected.

We have big ambitions to revolutionise how people make the biggest decisions in their life, so they can ensure they are making the right plans for their future. We have a talented team who share our vision and know that to be the best at what we do, we need to be relentless about progress. We are a team of doers who move quickly, collaborate and learn from our mistakes.

We're enjoying this exciting journey we are on – we are helping people and shaping a growing business at the same time.

The Role

Your role will have a focus on customer satisfaction and retention. You will be dedicated to supporting advisers and clients with any service requests or queries via phone, live chat and email.

You will be dedicated to upselling on inbound enquiries, appeasing customer questions and proactively being an advocate for our fantastic product. You will therefore be a great listener and be able to truly understand the needs of our potential customers.

You must be a proactive, self-starter with the ability to work within a team, and also on your own initiative. You will be working towards competitive targets and KPIs so we are looking for someone who is truly driven to succeed. 

In a nutshell, you’ll be responsible for…

Handling a large number of inbound and outbound calls whilst dealing with all customer enquiries we receive. You will be processing upsales, taking payments and updating notes on our system. You will also be managing customer profile data, managing advisers subscriptions and reporting back to the business on progress. 

To succeed, you’ll need...

  • Preview experience in customer service
  • Strong organisational and prioritisation skills
  • Creative problem-solving skills 
  • Excellent communication skills - both written and verbal
  • To be friendly, positive and confidence in talking to a diverse audience
  • To be a responsive listener, adapting your approach when necessary
  • To have a strong work ethic and great timekeeping


Job Type: Permanent

Or, know someone who would be a perfect fit? Let them know!

London

12-14 Berry St
EC1V 0JR London Directions people@unbiased.co.uk

Perks & Benefits

We have a mix of benefits that support our team's financial, physical and mental wellbeing. Some of these include:

  • 23 days' annual leave

    Plus time off between Christmas and New Year and enhanced leave based on length of service

  • Learning and Development

    £1,000 individual learning budget to use towards your development

  • Remote working

    Skip the commute and work from home one day a week

  • Super fun socials and rewards

    Festivals, pub quizzes, chocolate making, poker nights, ping pong (the list goes on!)

  • Health and wellness activities

    Fruit in the office every day, mental health awareness and badminton to offset the weekly bake-offs

  • Extras

    Enhanced employer pension scheme, cycle to work scheme, season ticket loan and death in service (which we hope you'll never need)

What makes us different?

Want some insight into how we work as a team? Here are our culture behaviours that are at the core of everything we do:

Be relentless about progress

To be the best at what we do, we push things forward with tenacity. We set deadlines that are ambitious but realistic and work towards them with vigor. 

We focus only on projects that will genuinely move the dial for the business. If something is a nice-to-do - we don't do it. 

There will always be blockers, we always find ways around them. We realise there is a huge benefit to acting today rather than waiting for tomorrow. 

Enjoy the journey

We say this a lot but we are excited about what we are doing here at Unbiased! We are helping people and shaping a successful business at the same time. We are achieving great things and we are surrounded by great people. Enjoy it!

We celebrate successes and give kudos to our colleagues for a job well done, no matter how small. All of these wins are driving our growth. 

Share and seek input

Our most valuable asset is our people. We have a team of smart people working towards the same vision so when we have an idea or an insight, we actively share it with others.

We embrace challenge and opinions and are more interested in learning than being right. We actively seek out different views and perspectives to maximise the chances of making the right decision and achieving success.

Risk failure to achieve success 

To grow, we need to work with a sense of urgency and recognise when we need to abandon something that's simply not working. We iterate often, fail quickly, learn and go again. But this doesn't mean we sacrifice the quality of our work. We aim for excellence in everything we do but we also acknowledge that sometimes we need to say: for now, it is good enough - we can tweak later. 

Own it and get it done

We are doers.When we say we are going to do something, we do our best to deliver quickly and on time. If we can't, we manage expectations and communicate.

We don't point blame or find excuses. We are accountable and take responsibility for our mistakes and when we don't deliver. We totally own our failures and learn from them. 

Already working at Unbiased?

Let’s recruit together and find your next colleague.

email
@unbiased.co.uk
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